Delivery & Returns
All prices on the Scotbark website are fully inclusive of VAT and Standard Delivery.
Your order will get to you, from our depot, via the Palletline Distribution Network, and will normally be with you within 3-5 working days.
Deliveries are normally made Monday-Friday between 8am and 5pm. Additional delivery options may be available at an added cost but are all subject to availability.
Should you have any special delivery requirements, please contact us within 2 hours of placing your order.
- Standard Delivery: Included
- Before 10am: Subject to availability (+ £20.00)
- Saturday Delivery: Subject to availability (+ £30.00)
- Forklift Assistance : Subject to availability (+ £150.00)
- 24 Hour Next Day: Please call 0141 781 4791
Deliveries are made using a tail lift delivery system (for bulk and small bags), which requires a paved, level, concrete or tarmac service. It is the responsibility of the customer to notify us of any site conditions prior to delivery. Vehicle access consideration is also the responsibility of the customer and any additional haulage charges resulting from the need to re-deliver will be payable by the customer prior to re-delivery.
The customer, or a person appointed by the customer, should be at the delivery point to accept the delivery. It is recommended that an able bodied person be at home to receive deliveries and to assist with offload if necessary. If this is not possible, the point of delivery should be clearly marked. If the point is deemed unsuitable and there is no-one available on site, delivery will be made to the nearest suitable point.
The customer understands that, where able to, the delivery driver will place products on the customer’s driveway and therefore agrees that their driveway is capable of withstanding the weight of a small forklift truck. The customer agrees, if not, to accept responsibility to provide a suitable area, free from access restrictions, for the delivery to be left.
The customer understands that the company can only guarantee a kerbside delivery and is therefore happy for goods to be left on the kerbside should the driver encounter any problems offloading onto a driveway or other specified area. The customer understands that kerbside deliveries are made using a manually manoeuvred pump truck and that it is not possible to leave goods upon uneven surfaces such as gravel, grass or slopes. It is the customer’s responsibility, in some areas of the UK, to obtain a permit from their local council in order to have bulk bags left on the kerbside.
The company will make every effort to deliver ordered products within the stated timescale. However, if for any reason the company is unable to deliver within this timescale, then no liability will fall to the company, in damages or otherwise.
The company will not, either, accept any liability for damages to property caused during delivery.
Delivery by the company will be conditional upon access where suitable roads, free from encumbrances, are available to the company’s delivery vehicles in order to reach the point of delivery.
In cases that delivery, in the opinion of the company, is not possible, the company reserves the right to cancel or hold the order.
Should you report a defect in terms of these conditions, and return the product(s) to the company within the required timescale, we will provide you with a full refund. Return costs will be at the purchaser’s expense.
If you place an order online and then cancel the order before your products have been dispatched a full refund will be credited to your account.
If you cancel an order after your products have been dispatched a refund will be credited to your account less incurred haulage charges per tonne bag or pallet.
If you cancel an order after the delivery has been made it will be your responsibility to return the goods to Scotbark’s Glasgow Depot.
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